Refund Policy

Customer policy for official orders and payments

This Refund Policy explains when VST Tillers Tractors Limited may issue a refund for an order placed through an official Company channel. It does not limit any remedy that mandatory law gives a customer, and it sits alongside any applicable warranty, dealer agreement or finance agreement.

When a refund may be available

Approved cancellation

A cancellation accepted under the Cancellation Policy.

Order not fulfilled

An order cancelled by us because it cannot be fulfilled or delivered.

Payment issue

A verified duplicate payment, payment error or overcharge.

Approved remedy

A return, replacement or service assessment that results in a refund under applicable law or our written approval.

Legal entitlement

Any refund required by applicable law.

Assessment and processing

We may request the order number, invoice, payment reference, photographs, inspection access, verified bank details or other reasonable evidence before deciding a request. A request is not approved until we confirm the outcome in writing.

Refund method

Approved refunds are normally sent to the original payment method or verified payer account, unless law or the payment provider requires another route.

Timing

After approval, we will initiate the refund without undue delay. The time for money to appear depends on the bank, card issuer, UPI provider, finance provider or payment gateway.

Deductions

We do not deduct charges except where permitted by law and where a disclosed, applicable cost or loss has arisen. Any deduction will be explained in writing.

Items not normally refundable

Used or altered Products, consumables, special-order Products and services already performed, except where law, warranty terms or our written approval provides otherwise.

Payment disputes

Please contact us before initiating a chargeback where possible. We may investigate suspected fraud, duplicate claims or an active payment-provider dispute before releasing a refund.