Privacy Policy

How we handle personal data through official channels

This Privacy Policy explains how VST Tillers Tractors Limited handles personal data when you use official channels, request information, place an order, register a Product, seek service, participate in a programme or communicate with us. We process personal data for clear business and legal purposes and use reasonable measures designed to protect it.

Personal data we may collect

Contact and identity data

Name, address, email address, telephone number, customer identifiers and verification information needed for an enquiry, order, service or legal obligation.

Order and service data

Products considered or purchased, order and invoice details, delivery and installation details, service history, warranty information, machine identifiers you provide, dealer interactions and support communications.

Payment data

Payment status, transaction references and limited information needed to process or reconcile an order. Payment providers process card, UPI or banking data under their own terms.

Digital data

Device, browser, IP address, cookies or similar technologies, app and website interactions and technical logs, subject to law and available choices.

Marketing preferences

Your choices about marketing calls, messages, email, SMS or WhatsApp communications.

Why we use and share data

to answer enquiries, manage accounts, confirm and fulfil orders, arrange delivery, and provide Product, warranty and service support;

to verify transactions, prevent fraud, protect customers and systems, and comply with legal, tax, audit, recall, safety and record-keeping obligations;

to improve Products, services, digital channels and support using appropriate safeguards; and

to send marketing where permitted by law and in line with your preferences. You may ask us to stop direct marketing at any time.

We may share relevant data with authorised dealers, service centres, logistics providers, payment providers, technology and communications providers, professional advisers, government authorities and others where necessary for these purposes, required by law or directed by you. We do not sell personal data as a standalone product.

Retention security and your rights

We retain personal data only for as long as reasonably necessary for the stated purpose, legal obligations, disputes, warranty, safety, fraud prevention and records. We use reasonable technical and organisational safeguards, but no transmission or storage system is completely secure.

Depending on applicable law, you may seek information about your personal data, request correction or erasure, withdraw consent where applicable, nominate another person where law permits and raise a grievance. Contact the Privacy and account requests form in the app or on our website. We may need to verify identity before responding. This policy is intended to be applied consistently with Indian privacy law, including the Digital Personal Data Protection Act, 2023 and rules notified under it as they become applicable.

Privacy and account requests

Sign in on this page to request account deletion, correction or erasure. Requests are verified and reviewed; required legal records may be retained as explained above.