Cancellation Policy

Customer policy for official orders

This Cancellation Policy explains how a Customer may request cancellation of an order. It applies to orders accepted through an official Company channel unless a written product-specific, dealer, finance or statutory term applies. Cancellation requests are not effective until acknowledged by us in writing.

How to request cancellation

Contact the Help with this order form in your signed-in Orders page using the registered contact details and provide the order number, invoice or payment reference. We will assess the request and confirm whether cancellation is possible, along with any applicable refund route or permitted deduction.

Cancellation stages

Before confirmation

You may withdraw an order request. Any refund remains subject to payment-status verification.

After confirmation before dispatch

We will try to cancel where operationally possible. Reasonable, disclosed costs already incurred for customisation, registration, logistics or third-party services may apply only where permitted by law.

After dispatch

Cancellation may not be possible. Do not refuse delivery solely to seek cancellation; contact us so that we can assess the appropriate remedy.

Special orders

Customised, made-to-order, registration-specific or specially procured Products may be non-cancellable once work, procurement or registration has started, subject to mandatory law.

Company cancellation

We may cancel for unavailability, a material price or technical error, unverifiable payment, suspected fraud, legal or safety restrictions, or another lawful reason. Applicable collected payments will be processed under the Refund Policy.

Important notes

A payment acknowledgement, cart screen, enquiry response or dealer discussion is not an order confirmation. A confirmed order may be subject to stock, verification, delivery feasibility and required documentation. This policy does not restrict a Customer’s mandatory statutory rights.